Privacy Policy
1. Introduction
Welcome to Sarathi Field Tracking App (“we,” “our,” or “us”). We are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our mobile application and related services (collectively, the “Services”).
2. Information We Collect
We collect the following types of information:
- Personal Information: Includes your name, email address, phone number, and other identifiers.
- Location Data: Real-time GPS data to track field agents’ movement and location history.
- Device Information: Data regarding the device used to access our Services, such as the device model, operating system, unique device identifiers, IP address, and mobile network information.
- Usage Data: Interactions within our app, including features used and time spent on the app.
- Attachment Data: Files and documents uploaded via the app.
- Call Log Data: Details of calls made through the app.
- Battery Status: Battery percentage and related metrics.
- Events and Activities: Information on halts, GPS status, and other field-related events.
3. Permissions We Require
To deliver the best service, the Sarathi Field Tracking App requires the following permissions:
Location Permission: Necessary for real-time GPS tracking and managing field activities.
Attachment Permission: Allows users to upload and attach files, such as receipts or documents.
Camera Permission: We may request access to your device’s camera to capture and upload images or documents for your account or service-related purposes.
Call Log Permission: Used to log call details for customer interactions.
Notification Permission: Enables us to send you important updates, alerts, and reminders.
Contact Permission: Facilitates the creation and management of customers directly from your contact list.
Phone Permission: Required to access device-specific information for optimizing app performance.
Internet Permission: Used to track online and offline activity, including handling data synchronization.
4. Age Restriction
Sarathi Field Tracking Application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. Individuals aged 18 and above may use our application.
5. How We Use Your Information
The information collected is used for:
Service Delivery: Providing, maintaining, and enhancing our Services.
Real-Time Tracking: Monitoring field agents’ locations and activities.
Performance Analysis: Analyzing app usage to improve user experience.
Communication: Sending notifications, updates, and relevant information.
Security: Detecting, preventing, and addressing fraud, abuse, and security risks.
Compliance: Ensuring adherence to legal and regulatory requirements.
6. Sharing Your Information
We do not share your personal data with third parties except in the following cases:
Third-Party Services: We may share data with third-party services necessary for the app’s functionality, such as mapping services.
Legal Compliance: We may disclose information if required by law or in response to legal requests.
7. Data Security
We employ industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. However, no Internet transmission or electronic storage method is entirely secure.
8. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
9. User Rights
Access: You can request access to the personal data we hold about you.
Correction: You have the right to request corrections to inaccurate data.
Deletion: You can request the deletion of your data, subject to legal obligations.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the revised policy with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at sales@sarathifieldtracking.com