Terms of Use
1. Introduction
2. Acceptance of Terms
3. User Obligations
Eligibility: You must be at least 18 years old and have the legal capacity to agree to these Terms.
Account Security: Keep your account information confidential. You are responsible for any activity under your account.
Proper Use: Use the Services only for lawful purposes and in a way that does not infringe the rights of others. You must not misuse the app, such as attempting to hack or reverse-engineer it.
4. Data Collection and Usage
What We Collect: We collect personal data, including your name, contact details, location, and other relevant information necessary for the app’s functionality.
How We Use It: Your data helps us deliver the Services, improve features, and ensure a smooth user experience. We may also use anonymized data for analytics.
Data Sharing: We do not share your personal data with third parties unless it’s necessary for service delivery or required by law. Please review our Privacy Policy for more details.
5. Location Tracking
Consent: By using Sarathi, you consent to continuous location tracking. This is essential for real-time monitoring and other app functionalities.
Usage: We use location data to monitor agent movements, analyze performance, and provide insights. You acknowledge that the accuracy of this data may vary due to external factors.
6. Permissions Required
Location: To track real-time movements.
Attachments: To upload and manage files.
Camera: To capture and upload images or documents.
Call Logs: To log and record calls.
Notifications: To send alerts and updates.
Contacts: To manage customer information.
Phone Status: To gather device-specific information.
7. Service Availability
Uptime: We strive to keep our Services available at all times but cannot guarantee uninterrupted access due to maintenance or unforeseen issues.
Service Changes: We may modify or discontinue certain features without notice, although we aim to provide updates in advance.
8. Intellectual Property
Ownership: All content, designs, and code related to the Services are owned by us or our licensors and are protected by intellectual property laws.
License: You are granted a non-exclusive, non-transferable, limited license to use the Services as per these Terms.
9. Liability and Warranties
No Warranties: The Services are provided “as is.” We do not guarantee that they will be error-free, reliable, or suitable for your needs.
Limitation of Liability: We are not liable for any indirect or consequential damages arising from your use of the Services, including data loss or service interruptions.
10. Termination
Termination by Us: We may suspend or terminate your account at any time if you breach these Terms or engage in conduct harmful to us or other users.
Termination by You: You can stop using the Services at any time, but any obligations you have incurred will still apply.