Privacy Policy
1. Introduction
2. Information We Collect
We collect the following types of information:
Personal Information: Includes your name, email address, phone number, and other identifiers.
Location Data: Real-time GPS data to track field agents’ movement and location history.
Device Information: Data regarding the device used to access our Services, such as the device model, operating system, unique device identifiers, IP address, and mobile network information.
Usage Data: Interactions within our app, including features used and time spent on the app.
Attachment Data: Files and documents uploaded via the app.
Call Log Data: Details of calls made through the app.
Battery Status: Battery percentage and related metrics.
Events and Activities: Information on halts, GPS status, and other field-related events.
3. Permissions We Require
To deliver the best service, the Sarathi Field Tracking App requires the following permissions:
Location Permission: Necessary for real-time GPS tracking and managing field activities.
Attachment Permission: Allows users to upload and attach files, such as receipts or documents.
Camera Permission: We may request access to your device’s camera to capture and upload images or documents for your account or service-related purposes.
Call Log Permission: Used to log call details for customer interactions.
Notification Permission: Enables us to send you important updates, alerts, and reminders.
Contact Permission: Facilitates the creation and management of customers directly from your contact list.
Phone Permission: Required to access device-specific information for optimizing app performance.
Internet Permission: Used to track online and offline activity, including handling data synchronization.
4. Age Restriction
5. How We Use Your Information
The information collected is used for:
Service Delivery: Providing, maintaining, and enhancing our Services.
Real-Time Tracking: Monitoring field agents’ locations and activities.
Performance Analysis: Analyzing app usage to improve user experience.
Communication: Sending notifications, updates, and relevant information.
Security: Detecting, preventing, and addressing fraud, abuse, and security risks.
Compliance: Ensuring adherence to legal and regulatory requirements.
6. Sharing Your Information
We do not share your personal data with third parties except in the following cases:
Third-Party Services: We may share data with third-party services necessary for the app’s functionality, such as mapping services.
Legal Compliance: We may disclose information if required by law or in response to legal requests.
7. Data Security
8. Data Retention
9. User Rights
Access: You can request access to the personal data we hold about you.
Correction: You have the right to request corrections to inaccurate data.
Deletion: You can request the deletion of your data, subject to legal obligations.